Frequently Asked Questions
Wylie Pheasant Creek Homeowner’s
Association FAQs
Amenity Access
Pheasant Creek Park
1509 Harvest Crossing Dr, Wylie, TX 75098
This park is maintained by the City of Wylie and not the HOA. If you notice any maintenance issues, please report them to the City of Wylie.
Architectural
What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.
Where do I find my community's architectural modification request form?
Visit TownSq and log in using your account credentials. If you are not registered, you can sign up using your HOA account number and property zip code.
Once logged in, select the “Architectural Review” feature from the left-hand side menu. Then, click on “Submit Project” and fill in the necessary fields. Once the form has been completed, click “Save” at the top right of the screen to submit the project for immediate review. You may also upload any files or pictures you may have during this process. This feature is not available on the phone app, so this must be done on the website. Once your project has been submitted, kindly log back in to see the status of your request.
What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted, it will be reviewed by the Architectural Review Board.
This committee is made up of volunteer homeowners who determine whether the request is in compliance with the association’s architectural guidelines. A response from the committee may take up to 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
What is the status of my application?
If you have not heard from the Architectural Review Board within 30 days from the date of submission, please submit a request via TownSq.
Board Meetings
How do I find out when the next Board meeting takes place?
Board meeting dates and times are posted in the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
Where can I find copies of the most recent meeting minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
What does the Association maintain?
The Association is responsible for common area maintenance.
I need to report a maintenance issue in a common area in the community.
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible, where applicable. You will be able to track the status of your request via TownSq.
What is the trash/waste pick-up schedule for my community?
Trash pick-up is scheduled weekly on Tuesdays.
Trash and recycling service in Wylie is provided by Community Waste Disposal (CWD).
For more questions, please contact them at 972-392-9300.
Trash Collection Guidelines
Please bag all trash before placing it in your 95-gallon carts.
Trash will be serviced once per week. Click here to see the map and schedule.
Carts must be properly placed by 7:00 am on your pickup day and will be serviced between 7:00 am and 7:00 pm.
All items must fit inside your cart, the lid must be completely closed, and the cart handles should be facing your home. Trash outside of the carts will not be serviced.
Carts should be placed at the edge of your driveway, curb, or alley and should be at least three (3) feet from each other and from any obstacle.
Missed trash, recycling, and bulk item collection should be reported to CWD within 48 hours by calling 972-392-9300.
Holiday Schedule
New Year’s Day – Pickup as regularly scheduled
Memorial Day – Holiday observed; schedule slides one day
Independence Day – Holiday observed; schedule slides one day
Labor Day – Holiday observed; schedule slides one day
Thanksgiving – Holiday observed; schedule slides one day (Thursday pickups occur on Friday; Friday on Saturday)
Christmas – Holiday observed; schedule slides one day
CWD is now offering weekly residential bulk and brush drop-off on Saturday mornings. Click here to view the times and acceptable brush and bulk items.
How do I get electric, gas, water, or trash service?
Please contact your local service providers.
Streets
If you have any questions or concerns regarding streets, please call 972-442-7588. After hours, call Police Dispatch at 972-442-8171.
Public Works Building
949 Hensley Lane, Building 300
Wylie, TX 75098
Hours of Operation: Monday through Friday, 6:00 am to 4:00 pm (excluding holidays)
Phone: 972-442-7588
To report an emergency after regular operating hours, please contact Police Dispatch at 972-442-8171.
Compliance
I just received a violation notice. Who can I talk to about it?
Inquiries related to covenant violations can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
I need to report an issue with a neighbor's home.
Please submit a request via TownSq with a picture, address, and relevant information.
When does your compliance driver come through our community?
The schedule may vary, but our compliance drivers typically visit the community on a biweekly basis. Spot inspections are also completed.
Is there a list of do’s and don’ts I can give to my tenant?
A copy of the community’s Covenants, Conditions, and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community” field at the top right corner of the webpage.
Contacts
Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
TownSq App: Submit a request via our web and mobile application.
Resident Care Team: Available Monday through Friday, 8:00 am to 6:00 pm.
855-289-6007 or info@goodwintx.com. Live chat is available on our website at www.goodwintx.com.
Community Manager, Mikayla Dagenais, CMCA, via TownSq Requests or by email at DYCHAmanager@goodwintx.com
Compliance Team: Covenant violation-related inquiries can be directed to compliance@goodwintx.com.
How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board meeting or by submitting a request via TownSq.
Documents
Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community” field at the top right corner of the webpage. You may also locate them on TownSq under Tools, Documents, Governing Documents.
Financial
What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Resident Care team Monday through Friday, 8:00 am to 6:00 pm, by phone at 855-289-6007 or via email at info@goodwintx.com. Live chat is available on our website at www.goodwintx.com.
How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-in payment to the following address:
Mail payments to our bank lockbox location at:
Wylie Pheasant Creek Homeowners' Association
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Association ID for online payments: DYCHA
Please include your account number in the memo of your check.
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
Log in to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you would like to make a payment on.
Click “Make a Payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.
From the TownSq App:
From the top of your mobile feed, choose the account you would like to make a payment on.
Click “Make a Payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.
TownSq offers both ACH and debit or credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank bill pay service. If you use a bill payment service that automatically makes payments for you, please update the payee name and address to the PO Box listed above. You will need to include your account number and association property code (DYCHA) in the memo section of your payment.
Can I pay my assessment with a credit or debit card?
Yes, credit and debit cards are accepted through TownSq.
What is my property code?
Your property code is DYCHA.
What is the Management ID?
6587
When is my assessment due?
Assessments are due semi-annually on January 1st and July 1st. Payments made after February 1st and August 1st are considered late.
Are there any fees associated with online payments?
When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. When making a payment via e-check, there is a $1.50 convenience fee.
Why does my account show a negative number?
A negative number indicates a credit balance on your account.
I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Resident Care team Monday through Friday, 8:00 am to 6:00 pm, by phone at 855-289-6007 or via email at info@goodwintx.com. Live chat is available on our website at www.goodwintx.com.
Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you.
How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, click here.
How do I cancel my Western Alliance auto draft?
To cancel existing Western Alliance auto draft payments, click here.
What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This may include utilities, road maintenance, landscaping, amenity maintenance, insurance, and other shared services.
Where can I find my account number?
You can find your account number on your billing statement or coupon book. If you cannot locate your account number, please contact our Resident Care team at 855-289-6007.
Insurance
My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Resident Care team Monday through Friday, 8:00 am to 6:00 pm, by phone at 855-289-6007 or via email at info@goodwintx.com. Live chat is available on our website at www.goodwintx.com. You may also submit a request through TownSq.
How do I add my property to be reflected on the insurance certificate?
Contact the Association’s insurance agent.
List insurance agent’s contact information here.
Owner Information
How do I update my contact information or mailing address?
Contact our Resident Care team Monday through Friday, 8:00 am to 6:00 pm, by phone at 855-289-6007 or via email at info@goodwintx.com. Live chat is available on our website at www.goodwintx.com. You may also submit a request through TownSq.
Resales
How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via the website at marketplace.communityarchives.com/login.
How much does a lender questionnaire cost?
Visit marketplace.communityarchives.com/login for pricing.
Where do I obtain a resale certificate?
Resale certificates can be ordered via the website at marketplace.communityarchives.com/login.
I'm a lender and would like to obtain a statement. Is there a charge for this?
Statements can be ordered via the website at marketplace.communityarchives.com/login.
Rules and Regulations
What is the community's pet policy?
Pets are allowed.
What is the community's parking policy?
Please do not leave inoperable vehicles or trailers parked on the street.
TownSq
What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up to date with your community at any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq, you can communicate with neighbors, community managers, and board members, manage your account and make payments online, receive community news and events, submit service requests, participate in community polls, and access community forms and documents.
How do I register for TownSq?
Visit https://app.townsq.io/ais/sign-up and enter your account number and physical property ZIP code. Provide your email address and create a password.
I'm getting an error when I try to register for TownSq. Can you help?
Contact our Resident Care team Monday through Friday, 8:00 am to 6:00 pm, by phone at 855-289-6007 or via email at info@goodwintx.com. Live chat is available on our website at www.goodwintx.com.
How do I change my email preferences for TownSq notifications?
Once logged in to TownSq, you can edit your notification preferences by editing your profile. Click on your name in the top right-hand corner of the TownSq page and select “Edit Profile.”
How do I submit a request in TownSq?
Once logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
I forgot my TownSq password. How can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.
Last updated 1/27/26